Refund & Cancellation
Refund Policy
We strive to provide high-quality products/services. If you are not satisfied with your purchase, you may be eligible for a refund under the conditions below:
- Refunds are available within 7 days of delivery/purchase (modify the period as needed).
- Products must be returned in original condition, unused and with original packaging (if applicable).
- Digital products or services that have been fully delivered/consumed may not be refundable unless otherwise stated.
Cancellation Policy
You may cancel your order before it has been shipped / before service delivery begins. Cancellation rules:
- If the order is cancelled before shipping, a full refund will be issued.
- If the order has been shipped, you will need to follow the return process to request a refund (shipping charges may apply).
- For custom or made-to-order items, cancellations may not be possible once production has started.
How to Request a Refund / Cancellation
To request a refund or cancellation, please:
- Email us at support@sandrservices.com (replace with your support email) or use the contact form on our website.
- Include your order number, purchase date, and reason for the request.
- Attach photos if the item is damaged or incorrect.
Refund Processing Time
Once we receive your returned item and confirm eligibility, refunds will be processed within 7–14 business days. The refund will be issued via the original payment method. Processing time may vary by bank/payment provider.
Non-refundable Items
Certain items are non-refundable, including (but not limited to):
- Gift cards
- Downloaded digital products once delivered
- Personalised/custom-made products (unless defective)
Partial Refunds
Partial refunds may be granted in cases where the product is not returned in original condition, missing parts, or only partial service was delivered.
Changes to This Policy
We may update this policy from time to time. Continued use of our website indicates acceptance of the updated policy.
Contact Us
If you have any questions about refunds or cancellations, please contact us at:
Email: info@sandrservices.com
Phone: +18884612648